APA (7th ed.) Citation

Stauss, B., & Seidel, W. Complaint management: The heart of CRM (1st Edition.).

Chicago Style (17th ed.) Citation

Stauss, Bernd, and Wolfgang Seidel. Complaint Management: The Heart of CRM. 1st Edition.

MLA (8th ed.) Citation

Stauss, Bernd, and Wolfgang Seidel. Complaint Management: The Heart of CRM. 1st Edition.

Warning: These citations may not always be 100% accurate.