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|a 201802271515
|b latif
|y 201511041058
|z VLOAD
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| 090 |
0 |
0 |
|a 658.812
|b STA
|
| 100 |
1 |
# |
|a Stauss, Bernd
|
| 245 |
1 |
0 |
|a Complaint management :
|b the heart of CRM /
|c Bernd Stauss and Wolfgang Seidel.
|
| 250 |
# |
# |
|a 1st Edition.
|
| 264 |
# |
0 |
|a Singapore
|b Thomson
|c 2004
|
| 300 |
# |
# |
|a x, 310pages:
|b illustrations;
|c 23cm.
|
| 504 |
# |
# |
|a Includes bibliografical references and index
|
| 650 |
# |
0 |
|a Customer relations --
|x Management
|
| 650 |
# |
0 |
|a Consumer complaints
|
| 700 |
0 |
# |
|a Seidel, Wolfgang
|
| 999 |
|
|
|a 0000058853
|b BOOK
|c Main Non-Fiction
|e BK-Rak Terbuka- Aras 2
|