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|a 658.812
|b UND
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|a Understanding and managing customers /
|c edited by Isobel Doole, Peter Lancaster and Robin Lowe.
|
| 260 |
# |
# |
|a United Kingdom:
|b Pearson Education Limited,
|c 2005.
|
| 300 |
# |
# |
|a xxi, 340 pages:
|b illustrations;
|c 25cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and index
|
| 650 |
# |
0 |
|a Customers services
|
| 700 |
0 |
# |
|a Doole, Isobel
|
| 700 |
0 |
# |
|a Lancaster, Peter
|
| 700 |
0 |
# |
|a Lowe, Robin
|
| 999 |
|
|
|a 0000059747
|b BOOK
|c Main Non-Fiction
|e BK-Rak Terbuka- Aras 2
|