Lucas, R. W. (2005). People strategies for trainers: 165 tips and techniques for dealing with difficult classroom situations. AMACOM American Management Association.
Chicago Style (17th ed.) CitationLucas, Robert W. People Strategies for Trainers: 165 Tips and Techniques for Dealing with Difficult Classroom Situations. New York: AMACOM American Management Association, 2005.
MLA (8th ed.) CitationLucas, Robert W. People Strategies for Trainers: 165 Tips and Techniques for Dealing with Difficult Classroom Situations. AMACOM American Management Association, 2005.
Warning: These citations may not always be 100% accurate.