APA (7th ed.) Citation

Bliss, J. (2006). Chief customer officer: Getting past lip service to passionate action. Jossey-Bass.

Chicago Style (17th ed.) Citation

Bliss, James. Chief Customer Officer: Getting Past Lip Service to Passionate Action. San Francisco: Jossey-Bass, 2006.

MLA (8th ed.) Citation

Bliss, James. Chief Customer Officer: Getting Past Lip Service to Passionate Action. Jossey-Bass, 2006.