APA (7th ed.) Citation

Horrell, E. (2006). The kindness revolution: The company-wide culture shift that inspires phenomenal customer service. McGraw-Hill, distributor].

Chicago Style (17th ed.) Citation

Horrell, Edward. The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service. New York: McGraw-Hill, distributor], 2006.

MLA (8th ed.) Citation

Horrell, Edward. The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service. McGraw-Hill, distributor], 2006.