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|a 9780814473078
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|y 201511041105
|z VLOAD
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|a 658.812
|b HOR
|
| 100 |
1 |
# |
|a Horrell, Edward.
|
| 245 |
1 |
4 |
|a The kindness revolution :
|b the company-wide culture shift that inspires phenomenal customer service /
|c Ed Horrell..
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill, distributor],
|c 2006.
|
| 300 |
# |
# |
|a xxvi, 198 p;
|c 24cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
0 |
|a Industrial relations
|
| 999 |
|
|
|a 0000060682
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|