APA (7th ed.) Citation

Barlow, J., & Stewart. (2004). Branded customer service: The new competitive edge. Berrett-Koehler.

Chicago Style (17th ed.) Citation

Barlow, Janelle, and Stewart. Branded Customer Service: The New Competitive Edge. San Francisco, CA: Berrett-Koehler, 2004.

MLA (8th ed.) Citation

Barlow, Janelle, and Stewart. Branded Customer Service: The New Competitive Edge. Berrett-Koehler, 2004.