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|a 1576752984
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| 039 |
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|y 201511041106
|z VLOAD
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| 090 |
0 |
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|a 658.812
|b BRA
|
| 100 |
1 |
# |
|a Barlow, Janelle
|
| 245 |
1 |
0 |
|a Branded customer service :
|b the new competitive edge /
|c Janelle Barlow and Paul Stewart.
|
| 250 |
# |
# |
|a 1st ed..
|
| 260 |
# |
# |
|a San Francisco, CA:
|b Berrett-Koehler,
|c c2004.
|
| 300 |
# |
# |
|a xii, 259 p:
|b ill;
|c 24cm.
|
| 500 |
# |
# |
|a Includes bibliographical references (p. 243-2445) and index.
|
| 650 |
# |
0 |
|a Business names
|
| 650 |
# |
0 |
|a Brand name products
|
| 650 |
# |
0 |
|a Customer services
|
| 700 |
0 |
# |
|a Stewart,
|h Paul
|
| 999 |
|
|
|a 0000060719
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|