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|a 0814472591
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|y 201511041106
|z VLOAD
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| 090 |
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0 |
|a 658.812
|b DOA
|
| 100 |
1 |
# |
|a Doane, Darryl S.
|
| 245 |
1 |
4 |
|a The customer service activity book :
|b 50 activities for inspiring exceptional service /
|c Darryl S. Doane and Rose D. Sloat.
|
| 260 |
# |
# |
|a New York:
|b AMACOM,
|c 2005.
|
| 300 |
# |
# |
|a xvii, 302 p:
|b ill;
|c 28cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Customer service
|
| 650 |
# |
0 |
|a Service industries markets --
|x training of
|
| 700 |
0 |
# |
|a Sloat,
|h Rose D.
|
| 999 |
|
|
|a 0000060729
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|