APA (7th ed.) Citation

Greenberg, P. (2004). CRM at the speed of light: Essential customer strategies for the 21st century (3rd ed.). McGraw-Hill/Osborne.

Chicago Style (17th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light: Essential Customer Strategies for the 21st Century. 3rd ed. California: McGraw-Hill/Osborne, 2004.

MLA (8th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light: Essential Customer Strategies for the 21st Century. 3rd ed. McGraw-Hill/Osborne, 2004.