CRM at the speed of light : essential customer strategies for the 21st century /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
California:
McGraw-Hill/Osborne,
2004.
|
| Edition: | 3rd ed. |
| Subjects: |
| Item Description: | Includes index |
|---|---|
| Physical Description: | xviii, 670p: ill; 23cm. |
| ISBN: | 0072231734 |