CRM at the speed of light : essential customer strategies for the 21st century /

CRM at the speed of light : essential customer strategies for the 21st century /

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Bibliographic Details
Main Author:	Greenberg, Paul
Format:	Book
Published:	California: McGraw-Hill/Osborne, 2004.
Edition:	3rd ed.
Subjects:	Customer relationship -- > Management Customer relations -- > Management CRM ( Customer Relationship Management )

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