APA (7th ed.) Citation

Schaller, M. (2007). The lead ladder: Turn strangers into clients,one step at a time. McGraw-Hill.

Chicago Style (17th ed.) Citation

Schaller, Marcus. The Lead Ladder: Turn Strangers into Clients,one Step at a Time. New York: McGraw-Hill, 2007.

MLA (8th ed.) Citation

Schaller, Marcus. The Lead Ladder: Turn Strangers into Clients,one Step at a Time. McGraw-Hill, 2007.