APA (7th ed.) Citation

Heil, G., & Thomas. (2006). Employee management and customer service in the retail industry. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Heil, Gary, and Thomas. Employee Management and Customer Service in the Retail Industry. Hoboken, N.J: John Wiley & Sons, 2006.

MLA (8th ed.) Citation

Heil, Gary, and Thomas. Employee Management and Customer Service in the Retail Industry. John Wiley & Sons, 2006.