Chocolates on the pillow arent enough : reinventing the customer experience /

Chocolates on the pillow arent enough : reinventing the customer experience /

Bibliographic Details
Main Author:	Tisch, Jonathan M
Format:	Book
Published:	New Jersey: John Wiley & Sons, 2007.
Subjects:	Customer relations Hospitality industries -- > Customer services Hotels

Similar Items

Chocolates on the pillow aren't enough : rainventing customer experience /
by: Tisch, Johnathan M
Published: (2007)

Achieving Excellence in Guest Service /
by: Ive, Josephine

Welcome to hospitality : ....an introduction /
by: Chon, Kye-Sung(Kaye)
Published: (2001)

So-you-want-to-work-in-a-hotel : Chuah Ai Mee, Lee Geok Boi and Tan Lian Choo..
Published: (1988)

Services management : the new paradigm in hospitality /
by: Kandampully, Jay
Published: (2007)

Introduction to hospitality /
by: Walker, John R.
Published: (2002)

Principles of hotel front office operations : a study guide /
by: Baker, Sue
Published: (1994)

THE SPIRIT OF HOSPITALITY : HOW TO ADD THE MISSING INGREDIENTS YOUR BUSINESS NEEDS /
by: Stuart, Larry
Published: (2019)

Memories of Raffles : 22 years with a grand old hotel /
by: Pregarz, Roberto
Published: (1990)

Human resources management in the hospitality industry /
by: Hayes, David K
Published: (2009)

Supervision in the Hospitality Industry : Leading Human Resources /
by: Walker, John R., 1944
Published: (2010)

Housekeeping management /
by: Casado, Matt A, 1937
Published: (2000)

Hospitality strategic management : concepts and cases /
by: Enz, Cathy A, 1956-
Published: (2010)

Managerial accounting for the hospitality industry : ill /
by: Dopson, Lea R.
Published: (2009)

Team power : managing human resources in the hospitality industry /
by: Cullen, Noel C.
Published: (2001)

Service quality management in hospitality, tourism, and leisure /
Published: (2001)

Kerjaya dalam bidang perhotelan /
by: Muhammad Shahrim Ab. Karim
Published: (2007)

The Airbnb Story : How Three Ordinary Guys Disrupted an Industry, Made Billions... and Created Plenty of Controversy /
by: Gallagher, Leigh

The Airbnb Story : How Three Ordinary Guys Disrupted an Industry, Made Billions... and Created Plenty of Controversy /? /
by: Gallagher, Leigh

Human resource management in the hospitality and tourism industry : Michael Riley..
by: RILEY,Michael
Published: (1996)

Glosari perkhidmatan penginapan dan pengajian : Bahasa Inggeris - huraian - Bahasa Melayu - ilustrasi, Bahasa Melayu - Bahasa Inggeris /
Published: (1994)

Kerjaya dalam bidang hospitaliti /
by: Shahrim Karim
Published: (2003)

PANDUAN PENGENDALIAN STOREN /
by: Fatimah Musa

Origin of hospitals in Malacca /
by: Pitchaimuthu, Lourdes

The customer service solution : managing emotions, trust and control to win your customer's business /
by: Dasu, Sriram
Published: (2013)

7 tenets of Taxi Terry : how every employee can create and deliver the ulimate customer experience /
by: McKain, Scott
Published: (2014)

Dictionary of hotel, tourism and catering management /
by: Collin, P.H
Published: (1994)

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

Everyone is a customer /
by: Kearney, Elizabeth I.
Published: (2000)

Mastering customer relations /
by: Cartwright, Roger
Published: (2000)

CUSTOMER MANAGEMENT EXCELLENCE /
by: Faulkner, Mike

MODERN ETIQUETTE MADE EASY : A Five-Step Method to Mastering Etiquette / /
by: Meier, Myka

Customer service : 60 ways to win customers and keep them coming back /
by: Bailey, Keith
Published: (2010)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

The customer service survival kit : what to say to defuse even the worst customer situations /
by: Gallagher, Richard S
Published: (2013)

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /
by: DESATNICK, Robert L.
Published: (1993)

The big book of customer service training games : quick, fun activities for training customer services reps, salespeople, and anyone else who deals with customers /
by: Carlaw, Peggy
Published: (1999)

Aren't We All Malaysians / /
by: Mujahid Yusof Rawa, -

10 steps to successful customer service /
by: Kamin, Maxine
Published: (2010)