APA (7th ed.) Citation

Brinkman, R., & Kirschner. (2006). love thy customer: Creating delight, preventing disatisfaction and pleasing your hardest-to-please customers. McGraw-Hill.

Chicago Style (17th ed.) Citation

Brinkman, Rick, and Kirschner. Love Thy Customer: Creating Delight, Preventing Disatisfaction and Pleasing Your Hardest-to-please Customers. New York: McGraw-Hill, 2006.

MLA (8th ed.) Citation

Brinkman, Rick, and Kirschner. Love Thy Customer: Creating Delight, Preventing Disatisfaction and Pleasing Your Hardest-to-please Customers. McGraw-Hill, 2006.