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|a Denham, Jennifer
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|a Mengendali aduan pelanggan :
|b menukar cabaran peluang /
|c Jennifer Denham;
|f penterjemah Mohd Rizal Saidin.
|
| 260 |
# |
# |
|a Petaling Jaya, Selangor:
|b Prentice Hall,
|c c2003.
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|a ix, 250p:
|b ill;
|c 21cm.
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|a Customer relations
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|a Consumer behavior
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|a Mohd Rizal Saidin
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|c Main Non-Fiction
|e INTAN BK
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|c Main Non-Fiction
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