Mengendali aduan pelanggan : menukar cabaran peluang /

Mengendali aduan pelanggan : menukar cabaran peluang /

Bibliographic Details
Main Author:	Denham, Jennifer
Other Authors:	Mohd Rizal Saidin
Format:	Book
Published:	Petaling Jaya, Selangor: Prentice Hall, c2003.
Subjects:	Consumer complaints Customer relations Consumer behavior

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