APA (7th ed.) Citation

Carlaw, P., & Deming. (1999). The big book of customer service training games. McGraw-Hill.

Chicago Style (17th ed.) Citation

Carlaw, Peggy, and Deming. The Big Book of Customer Service Training Games. New York: McGraw-Hill, 1999.

MLA (8th ed.) Citation

Carlaw, Peggy, and Deming. The Big Book of Customer Service Training Games. McGraw-Hill, 1999.