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|a 658.812
|b CAR
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|a Carlaw, Peggy
|
| 245 |
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|a The big book of customer service training games /
|c Peggy Carlaw and Vasudha Kathleen Deming.
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c 1999.
|
| 300 |
# |
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|a xiv, 209p:
|b ill;
|c 23cm.
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| 650 |
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|a Customer relations
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|a Customer services
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| 700 |
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|a Deming,
|h Vasudha Kathleen
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|a 0000060807
|b BOOK
|c Main Non-Fiction
|e INTAN BK
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