APA (7th ed.) Citation

Kazanjian, K. (2007). Exceeding customer expectations: What enterprise,America's#1 car rental company,can teach you about creating lifetime customers. Currency Doubleday.

Chicago Style (17th ed.) Citation

Kazanjian, Kirk. Exceeding Customer Expectations: What Enterprise,America's#1 Car Rental Company,can Teach You About Creating Lifetime Customers. New York: Currency Doubleday, 2007.

MLA (8th ed.) Citation

Kazanjian, Kirk. Exceeding Customer Expectations: What Enterprise,America's#1 Car Rental Company,can Teach You About Creating Lifetime Customers. Currency Doubleday, 2007.

Warning: These citations may not always be 100% accurate.