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| LEADER |
00699cam a2200205 7i4500 |
| 001 |
0000008481 |
| 005 |
20151104090000.0 |
| 005 |
##20151104110900.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 0385518323
|
| 039 |
# |
9 |
|y 201511041109
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.8
|b KAZ
|
| 100 |
1 |
# |
|a Kazanjian, Kirk
|
| 245 |
1 |
0 |
|a Exceeding customer expectations :
|b what enterprise,America's#1 car rental company,can teach you about creating lifetime customers /
|c Kirk Kazanjain.
|
| 260 |
# |
# |
|a New York:
|b Currency Doubleday,
|c 2007.
|
| 300 |
# |
# |
|a xiii,227p;
|c 24cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Customer services --
|z United States
|
| 650 |
# |
0 |
|a Enterprise Rent-A-Car
|
| 999 |
|
|
|a 0000061179
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|