Exceeding customer expectations : what enterprise,America's#1 car rental company,can teach you about creating lifetime customers /

Exceeding customer expectations : what enterprise,America's#1 car rental company,can teach you about creating lifetime customers /

Bibliographic Details
Main Author:	Kazanjian, Kirk
Format:	Book
Published:	New York: Currency Doubleday, 2007.
Subjects:	Customer services -- > United States Enterprise Rent-A-Car

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