APA (7th ed.) Citation

Smith, R. F. (2007). Business process management and balanced scorecard: Using processes as strategic drivers. J. Wiley & Sons.

Chicago Style (17th ed.) Citation

Smith, Ralph F. Business Process Management and Balanced Scorecard: Using Processes as Strategic Drivers. Hoboken, N.J: J. Wiley & Sons, 2007.

MLA (8th ed.) Citation

Smith, Ralph F. Business Process Management and Balanced Scorecard: Using Processes as Strategic Drivers. J. Wiley & Sons, 2007.