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|a 1856046001
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| 039 |
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|y 201511041112
|z VLOAD
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| 090 |
0 |
0 |
|a 025.52
|b BUC
|
| 100 |
1 |
# |
|a Buckley Owen, Tim,
|d 1948-.
|
| 245 |
1 |
0 |
|a Success at the enquiry desk :
|b successful enquiry answering - every time /
|c Tim Buckley Owen- 5th ed..
|
| 250 |
# |
# |
|a Fifth Edition.
|
| 260 |
# |
# |
|a London:
|b Facet Publishing,
|c 2006.
|
| 300 |
# |
# |
|a xx,134p;
|c 24cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and index.
|
| 650 |
# |
0 |
|a Information services --
|x Quality control
|
| 650 |
# |
0 |
|a Libraries --
|x Customer services
|
| 650 |
# |
0 |
|a Reference services (Libraries)
|
| 999 |
|
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|a 0000061800
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|