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| LEADER |
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| 001 |
0000009209 |
| 005 |
20151104090000.0 |
| 005 |
##20151104111400.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9780071484213
|
| 039 |
# |
9 |
|y 201511041114
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812
|b GLA
|
| 100 |
1 |
# |
|a Glanz, Barbara A.
|
| 245 |
1 |
0 |
|a Care packages for your customers :
|b an idea a week to enhance customer service /
|c Barbara A. Glanz.
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c 2007.
|
| 300 |
# |
# |
|a xxi,201p:
|b ill;
|c 21cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Customer services
|
| 650 |
# |
0 |
|a Customer loyalty
|
| 650 |
# |
0 |
|a Customer relations
|
| 999 |
|
|
|a 0000062187
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|