Do the right thing : how dedicated employees create loyal customers and large profits /

Do the right thing : how dedicated employees create loyal customers and large profits /

Bibliographic Details
Main Author: Parker, James F, 1947-
Format: Book
Published: Upper Saddle River, N.J: Wharton School Pub, 2008.
Subjects:
Customer services -- > United States
Airlines -- > Management -- > United State
Customer relations -- > United States

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