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|a 658.812
|b PRI
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| 100 |
1 |
# |
|a Price, Bill
|
| 245 |
1 |
4 |
|a The best service is no service :
|b how to liberate your customers from customer service, keep them happy and control costs /
|c Bill Price and David Jaffe.
|
| 260 |
# |
# |
|a San Francisco:
|b Jossey-Bass,
|c 2008.
|
| 300 |
# |
# |
|a xvii, 312 p:
|b ill;
|c 24cm.
|
| 650 |
# |
0 |
|a Customer services --
|x Management
|
| 650 |
# |
0 |
|a Consumer satisfaction
|
| 650 |
# |
0 |
|a Service industries --
|x Management
|
| 650 |
# |
0 |
|a Service industries --
|x Customer services
|
| 999 |
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|
|a 0000515361
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|