The best service is no service : how to liberate your customers from customer service, keep them happy and control costs /

The best service is no service : how to liberate your customers from customer service, keep them happy and control costs /

Bibliographic Details
Main Author: Price, Bill
Format: Book
Published: San Francisco: Jossey-Bass, 2008.
Subjects:
Customer services -- > Management
Consumer satisfaction
Service industries -- > Management
Service industries -- > Customer services

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