APA (7th ed.) Citation

Benjamin, S. (2008). Perfect phrases for dealing with difficult people: Hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities. McGraw-Hill.

Chicago Style (17th ed.) Citation

Benjamin, Susan. Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-use Phrases for Handling Conflict, Confrontations, and Challenging Personalities. New York: McGraw-Hill, 2008.

MLA (8th ed.) Citation

Benjamin, Susan. Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-use Phrases for Handling Conflict, Confrontations, and Challenging Personalities. McGraw-Hill, 2008.