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| LEADER |
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|a 9780071493048
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| 039 |
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|y 201511041120
|z VLOAD
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| 090 |
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|a 158.26
|b BEN
|
| 100 |
1 |
# |
|a Benjamin, Susan,
|d 1957-
|
| 245 |
1 |
0 |
|a Perfect phrases for dealing with difficult people :
|b hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities /
|c Susan F. Benjamin..
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c 2008.
|
| 300 |
# |
# |
|a xi, 226 p;
|c 20cm.
|
| 650 |
# |
0 |
|a Interpersonal communication
|
| 650 |
# |
0 |
|a Interpersonal relations
|
| 650 |
# |
0 |
|a Conflict Management
|
| 999 |
|
|
|a 0000063459
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|