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|a 658.812
|b ECO
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| 100 |
1 |
# |
|a Economy, Peter
|
| 245 |
1 |
0 |
|a Customer service secrets /
|c Peter Economy.
|
| 260 |
# |
# |
|a New Delhi:
|b Tata McGraw-Hill Pub,
|c c2004.
|
| 300 |
# |
# |
|a xiv, [150]p:
|b 23cm.
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| 500 |
# |
# |
|a Includes index
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| 650 |
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|a Customer relations
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| 650 |
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|a Customer services
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| 650 |
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|a Consumer satisfaction
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| 999 |
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|a 0000060737
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|