Answering the ultimate question : how Net Promoter can transform your business /
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| Format: | Book |
| Published: |
San Francisco, CA:
Jossey-Bass,
2009.
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| Edition: | 1st ed.. |
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| Item Description: | Includes bibliographical references and index |
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| Physical Description: | xiv, 304p: ill; 24cm. |
| ISBN: | 9780470260692 |