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|a Brooks, Laura L
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| 245 |
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|a Answering the ultimate question :
|b how Net Promoter can transform your business /
|c Laura L. Brooks, Richard Owen.
|
| 250 |
# |
# |
|a 1st ed..
|
| 260 |
# |
# |
|a San Francisco, CA:
|b Jossey-Bass,
|c 2009.
|
| 300 |
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|a xiv, 304p:
|b ill;
|c 24cm.
|
| 500 |
# |
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|a Includes bibliographical references and index
|
| 650 |
# |
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|a Consumer satisfaction
|
| 650 |
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|a Success in business
|
| 650 |
# |
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|a Customer relations
|
| 650 |
# |
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|a Customer loyalty
|
| 700 |
0 |
# |
|a Owen, Richard
|
| 999 |
|
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|a 0000064372
|b BOOK
|c Main Non-Fiction
|e INTAN BK
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| 999 |
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|a 0000064450
|b BOOK
|c Main Non-Fiction
|e INTAN BK
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