APA (7th ed.) Citation

Plunkett, W. R., Allen, G., & Attner, R. F. (2008). Management: Meeting and exceeding customer expectations (9th ed.). Thomson/Southwestern.

Chicago Style (17th ed.) Citation

Plunkett, W. Richard, Gemmy Allen, and Raymond F. Attner. Management: Meeting and Exceeding Customer Expectations. 9th ed. Mason, OH: Thomson/Southwestern, 2008.

MLA (8th ed.) Citation

Plunkett, W. Richard, et al. Management: Meeting and Exceeding Customer Expectations. 9th ed. Thomson/Southwestern, 2008.