The mind of the customer : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customer's success /
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| Format: | Book |
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New York, N.Y London:
McGraw-Hill,
2006.
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| Item Description: | Includes bibliographical references and index. |
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| Physical Description: | xxii, 242p: ill., ports; 24cm. |
| ISBN: | 0071470271 |