APA (7th ed.) Citation

Fitzsimmons, J. A., & Fitzsimmons. (2008). Service management: Operations, strategy, information technology (6th ed.). McGraw-Hill Irwin.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A., and Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. Boston: McGraw-Hill Irwin, 2008.

MLA (8th ed.) Citation

Fitzsimmons, James A., and Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. McGraw-Hill Irwin, 2008.