Service management : operations, strategy, information technology /
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| Format: | Book |
| Published: |
Boston:
McGraw-Hill Irwin,
2008.
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| Edition: | 6th ed.. |
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| Item Description: | Includes bibliographical references and indexes. |
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| Physical Description: | xvii, 537 p: ill; 29cm. |
| ISBN: | 9780073377834 |