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00738cam a2200217 7i4500 |
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0000011953 |
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20151104090000.0 |
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##20151104113100.0 |
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##MY-KlINT |
| 020 |
# |
# |
|a 9780073377834
|
| 039 |
# |
9 |
|y 201511041131
|z VLOAD
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| 090 |
0 |
0 |
|a 658
|b FIT
|
| 100 |
1 |
# |
|a Fitzsimmons, James A.
|
| 245 |
1 |
0 |
|a Service management :
|b operations, strategy, information technology /
|c James A. Fitzsimmons and Mona J. Fitzsimmons..
|
| 250 |
# |
# |
|a 6th ed..
|
| 260 |
# |
# |
|a Boston:
|b McGraw-Hill Irwin,
|c 2008.
|
| 300 |
# |
# |
|a xvii, 537 p:
|b ill;
|c 29cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and indexes.
|
| 650 |
# |
0 |
|a Service industries --
|x Management
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| 700 |
0 |
# |
|a Fitzsimmons,
|h Mona J.
|
| 999 |
|
|
|a 0000065192
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|