Key performance indicators : developing, implementing, and using winning KPIs /
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| Format: | Book |
| Published: |
Hoboken, N.J:
John Wiley & Sons,
2010.
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| Edition: | 2nd ed.. |
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| Item Description: | Includes bibliographical references and index. Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools.--BOOK JACKET Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success fac |
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| Physical Description: | xix, 299p: ill; 24cm. |
| ISBN: | 9780470545157 |