Driving excellence : transform your organization's culture - and achieve revolutionary results /
| Main Author: | |
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| Format: | Book |
| Published: |
New York:
Hyperion,
2011.
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| Edition: | 1st ed.. |
| Subjects: |
| Item Description: | Challenges companies that use such traditional cost-saving practices as layoffs and service cutting, sharing the story of how the author revitalized a flagging transportation company using principles that enabled high levels of profit and customer sat Includes index |
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| Physical Description: | xii, 239p: ill; 25cm. |
| ISBN: | 9781401323974 |