Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience /

Bibliographic Details
Main Author:	Kenney, Charles
Format:	Book
Published:	Boca Raton: CRC Press, 2011.
Subjects:	Medical care -- > United States Patient Satisfaction -- > Washington Health services administration -- > United States Health Facilities -- > organization & administration -- > Washington Health facilities -- > Administration -- > Standards -- > United States Efficiency, Organizational -- > Washington Delivery of Health Care -- > organization & administration -- > Washington Cost Control -- > methods -- > Washington Quality Assurance, Health Care -- > methods -- > Washington

Description
Item Description:	Includes bibliographical references and index A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless
Physical Description:	xxii, 223p: ill; 24cm.
ISBN:	9781563273759

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