Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience /

Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience /

Bibliographic Details
Main Author: Kenney, Charles
Format: Book
Published: Boca Raton: CRC Press, 2011.
Subjects:
Medical care -- > United States
Patient Satisfaction -- > Washington
Health services administration -- > United States
Health Facilities -- > organization & administration -- > Washington
Health facilities -- > Administration -- > Standards -- > United States
Efficiency, Organizational -- > Washington
Delivery of Health Care -- > organization & administration -- > Washington
Cost Control -- > methods -- > Washington
Quality Assurance, Health Care -- > methods -- > Washington
LEADER 01549cam a2200301 7i4500
001 0000012905
005 20151104090000.0
005 ##20151104113700.0
003 ##MY-KlINT
020 # # |a 9781563273759  
039 # 9 |y 201511041137  |z VLOAD 
090 0 0 |a 362.12068   |b KEN 
100 1 # |a Kenney, Charles 
245 1 0 |a Transforming health care :   |b Virginia Mason Medical Center's pursuit of the perfect patient experience /   |c Charles Kenney ; forward by Donald M. Berwick. 
260 # # |a Boca Raton:   |b CRC Press,   |c 2011. 
300 # # |a xxii, 223p:   |b ill;   |c 24cm. 
500 # # |a Includes bibliographical references and index 
500 # # |a A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless  
650 # 0 |a Medical care --   |z United States  
650 # 0 |a Patient Satisfaction --   |z Washington  
650 # 0 |a Health services administration --   |z United States  
650 # 0 |a Health Facilities --   |x organization & administration --   |z Washington  
650 # 0 |a Health facilities --   |x Administration --   |x Standards --   |z United States  
650 # 0 |a Efficiency, Organizational --   |z Washington  
650 # 0 |a Delivery of Health Care --   |x organization & administration --   |z Washington  
650 # 0 |a Cost Control --   |x methods --   |z Washington  
650 # 0 |a Quality Assurance, Health Care --   |x methods --   |z Washington  
999 |a 1106066779  |b BOOK  |c Main Non-Fiction  |e INTAN BK 

Similar Items