SERVICE INNOVATION : HOW TO GO FROM CUSTOMER NEEDS TO BREAKTHROUGH SERVICES /
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Subjects: |
| Physical Description: | xxix, 255 pages: illustrations; 24cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 007171300X 9780071713009 |