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201511t20102010nyua g 001 0 eng d |
| 020 |
# |
# |
|a 007171300X
|
| 020 |
# |
# |
|a 9780071713009
|
| 039 |
# |
9 |
|a 202007101517
|b Amir
|c 202007090935
|d rozila
|y 201511041139
|z VLOAD
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| 040 |
# |
# |
|a BK
|
| 082 |
0 |
0 |
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b BET
|
| 100 |
1 |
# |
|a Bettencourt, Lance A
|e author
|
| 245 |
1 |
0 |
|a SERVICE INNOVATION :
|b HOW TO GO FROM CUSTOMER NEEDS TO BREAKTHROUGH SERVICES /
|c LANCE A. BETTENCOURT.
|
| 264 |
# |
0 |
|a New York
|b McGraw-Hill
|c [2010]
|
| 264 |
# |
0 |
|c ♭2010
|
| 300 |
# |
# |
|a xxix, 255 pages:
|b illustrations;
|c 24cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 504 |
# |
# |
|a Includes bibliographical references and index
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Customer services
|
| 650 |
# |
0 |
|a Customer services --
|x Technological innovations
|
| 999 |
|
|
|a 1109067019
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|