APA (7th ed.) Citation

Yellin, E. (2010). Your call is (not that) important to us: Customer service and what it reveals about our world and our lives (1st Free Press trade pbk. ed.). Free Press.

Chicago Style (17th ed.) Citation

Yellin, Emily. Your Call Is (not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives. 1st Free Press trade pbk. ed. New York: Free Press, 2010.

MLA (8th ed.) Citation

Yellin, Emily. Your Call Is (not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives. 1st Free Press trade pbk. ed. Free Press, 2010.