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01048cam a2200241 7i4500 |
| 001 |
0000013169 |
| 005 |
20151104090000.0 |
| 005 |
##20151104113900.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9781416546900
|
| 039 |
# |
9 |
|y 201511041139
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812
|b YEL
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| 100 |
1 |
# |
|a Yellin, Emily
|
| 245 |
1 |
0 |
|a Your call is (not that) important to us :
|b customer service and what it reveals about our world and our lives /
|c Emily Yellin.
|
| 250 |
# |
# |
|a 1st Free Press trade pbk. ed.
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| 260 |
# |
# |
|a New York:
|b Free Press,
|c 2010.
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| 300 |
# |
# |
|a xiv, 301p;
|c 22cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and index.
|
| 505 |
0 |
# |
|a Random acts of rudeness : customer encounters, Comcast, and customer rage -- What would Alexander Graham Bell say now? : the telephone and the birth of today's customer service industry -- You're going to listen to me : Internet advocacy, Consumerist.
|
| 650 |
# |
0 |
|a Customer relations
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| 650 |
# |
0 |
|a Corporations --
|x Public relations
|
| 650 |
# |
0 |
|a Customer services
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| 999 |
|
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|a 1109067093
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|