Your call is (not that) important to us : customer service and what it reveals about our world and our lives /
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| Format: | Book |
| Published: |
New York:
Free Press,
2010.
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| Edition: | 1st Free Press trade pbk. ed. |
| Subjects: |
Table of Contents:
- Random acts of rudeness : customer encounters, Comcast, and customer rage
- What would Alexander Graham Bell say now? : the telephone and the birth of today's customer service industry
- You're going to listen to me : Internet advocacy, Consumerist.