APA (7th ed.) Citation

Bacal, R. (2011). Perfect phrases for customer service: Hundreds of ready-to-use phrases for handling any customer service situation (2nd ed.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Bacal, Robert. Perfect Phrases for Customer Service: Hundreds of Ready-to-use Phrases for Handling Any Customer Service Situation. 2nd ed. New York: McGraw-Hill, 2011.

MLA (8th ed.) Citation

Bacal, Robert. Perfect Phrases for Customer Service: Hundreds of Ready-to-use Phrases for Handling Any Customer Service Situation. 2nd ed. McGraw-Hill, 2011.